GoldenHome FAQ section answers most questions or contact us via email below.
If you have other questions, please just send it to info@goldenhomeglobal.com

Questions About My Order

Q: What is the pricing for your products?

Our pricing varies depending on the product type, materials, and customization options. For bulk orders, we offer competitive pricing based on your specific needs. Please contact us for a personalized quote based on your order quantity.

Q: What is the minimum order quantity (MOQ) for bulk orders?

Our minimum order quantity depends on the product category and customization options. Generally, our MOQ is 50 units for most products. Please contact us to discuss your specific requirements, and we will tailor an offer to suit your needs.

Q: Do you offer discounts for large orders?

Yes, we offer discounts on large volume orders. The discount will depend on the order size and the products selected. Please get in touch with our sales team to discuss the best pricing for your order.

Customization & Product Options

Q: Can I customize the cabinets and faucets according to my design?

Yes, we offer full customization options for kitchen cabinets, wardrobes, and faucets. You can choose from various materials, finishes, sizes, and colors to match your specific design requirements. Our design team is available to assist with any questions regarding customization.

Q: What are the available finishes for kitchen and bathroom faucets?

We offer a wide range of finishes for our faucets, including chrome, brushed stainless steel, matte black, gold, and more. You can choose the finish that best suits your project’s aesthetic and functionality needs.

Q: Can I request custom sizes for cabinets and wardrobes?

Absolutely! We offer custom sizing for both kitchen cabinets and wardrobes to ensure they fit your space perfectly. Simply provide your measurements, and our team will help design a solution tailored to your needs.

Shipping & Delivery

Q: How long does it take to deliver an order?

Delivery times depend on the product type, quantity, and customization options. Typically, it takes 1-2 weeks for standard products, and 4-6 weeks for custom orders. Our team will provide an estimated delivery time after order confirmation.

Q: “ What is your Return Policy? ”

GoldenHome offers a 30-day No hassle refund policy which means if you are unsatisfied with your purchase, or your item arrives damaged, we will issue a full refund on your purchase. To submit a refund request, click here or send us a message on our Contact us page to start the process.

Q: Can I track my order after it has been shipped?

Yes, once your order has been shipped, we will provide you with a tracking number. You can use this number to track the progress of your delivery through our shipping partner’s tracking system.

Q: Do you ship to all countries?

Yes, we offer global shipping to all countries. With over 40 factories and more than 3,000 stores worldwide, we can deliver our products to nearly any location. Shipping fees and delivery times vary depending on the destination, and we will provide a personalized shipping quote based on your location. Whether you are based in North America, Europe, Asia, or any other region, we ensure reliable and efficient delivery.

Warranty & Returns

Q: Do your products come with a warranty?

Yes, all of our products come with a manufacturer’s warranty. The warranty period varies by product category, generally ranging from 1 to 5 years. Please check the product details for specific warranty terms.

Q: What is your return policy for bulk orders?

Returns are generally not accepted for customized or bulk orders, unless there is a manufacturing defect or error on our part. If you receive damaged or incorrect items, please contact us within 7 days of delivery for assistance.

Q: How do I initiate a warranty claim if there is an issue with my product?

If you experience any issues with your product, please contact our customer service team with your order details and the nature of the issue. We will assist you in processing the warranty claim and provide a replacement or repair as necessary.